FAQ

How do I compare products?

Owala bottles, tumblers, coffee vessels, totes, crossbody bags, pet bowls and cleaning or replacement accessories appear with their current images and option selectors. Check color, size, style and material before adding an item.

What is the delivery timetable?

After successful authorization, processing normally takes 1–2 business days. Estimated transit then takes 4–6 business days from dispatch, not counting weekends or applicable holidays. Checkout shows available destinations and costs. See the Shipping Policy for tracking and delivery problems.

What are the return, exchange and refund terms?

We accept eligible returns of defective and non-defective new goods and accept exchanges when requested within 30 days after delivery. Non-defective products must be unused and in original condition. Approved returns travel by mail with the free prepaid label included in the package, and there is no restocking fee. We process and initiate an approved original-method refund within 10 days; later posting is controlled by the bank. Checkout shows current payment choices. Contact us through Contact Us for further help.